Last Updated: 03-03-2025
Welcome to DesireHAVEN (“we,” “us,” or “our”). By accessing or using our website https://desirehaven.com (the “Site”), you agree to comply with these Terms & Conditions (“T&C”). Please read them carefully.
1. Acceptance of Terms
By using the Site, you confirm you are at least 18 years old and legally capable of entering binding agreements. If purchasing adult products, you affirm you meet the legal age requirement in your jurisdiction.
2. Account Registration
- Provide accurate, current information during registration.
- Safeguard your password; you are responsible for all account activity.
- We reserve the right to suspend or terminate accounts for misuse or fraud.
3. Products
- Supplements: Our nutritional products are not substitutes for medical advice. Consult a healthcare professional before use, especially if pregnant, nursing, or on medication.
- Adult Products: For personal, non-commercial use. Age verification may be required at purchase or delivery.
4. Orders & Payment
- Pricing: Listed in GBP, inclusive of VAT (where applicable). Prices may change without notice.
- Payment: Secure methods (e.g., credit/debit cards, PayPal). Orders are processed only after payment confirmation.
- Order Cancellation: We reserve the right to cancel orders due to stock issues, pricing errors, or suspicion of fraud.
5. Shipping & Delivery
- Discreet Packaging: All adult products are shipped in plain, unmarked packaging.
- Delivery Times: Estimated timelines provided at checkout; delays due to unforeseen circumstances (e.g., customs) are not our responsibility.
- Risk of Loss: Products become your responsibility upon delivery.
6. Returns & Refunds
- 14-Day Cooling-Off Period: You may return unopened, unused supplements within 14 days of receipt for a refund.
- Non-Returnable Items: Opened supplements or adult products (for hygiene reasons) unless faulty or misdelivered.
- Refunds: Processed within 14 days of receiving returned items.
7. Intellectual Property
All Site content (logos, text, images) is owned by DesireHAVEN or licensors. Unauthorized use (e.g., copying, resale) is prohibited.
8. User Conduct
Prohibited actions include:
- Misusing the Site for illegal activities.
- Reverse-engineering or disrupting Site functionality.
- Uploading harmful content (viruses, spam).
9. Disclaimers
- Supplements: Not evaluated by the MHRA/FDA. Results may vary; no guarantees of specific outcomes.
- Adult Products: Use as directed. We are not liable for misuse or allergic reactions.
10. Limitation of Liability
We are not liable for:
- Indirect damages (e.g., loss of profits).
- Product misuse or third-party actions.
- Errors in product descriptions or technical Site issues.
11. Governing Law
These T&C are governed by the laws of England and Wales. Disputes will be resolved in UK courts or via the EU ODR platform (if applicable).
12. Changes to T&C
We may update these terms. Continued use after changes constitutes acceptance.
13. Contact Us
For questions or returns:
Email: support@desirehaven.com
Address: Office 69 58 Peregrine Road Hainault Ilford Essex IG6 3SZ
