Last Updated: 03-03-2025

At DesireHAVEN (“we,” “us,” or “our”), your privacy is paramount. This policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

1. Data We Collect

We may collect and process the following information:

  • Personal Data: Name, email, shipping/billing address, phone number, payment details (processed securely via third-party gateways like Stripe/PayPal).
  • Technical Data: IP address, browser type, device information, and cookies (see Section 5).
  • Transactional Data: Order history, product preferences, and customer service inquiries.

Sensitive Data: We do not collect racial, religious, or health-related data unless explicitly provided by you (e.g., allergy notes for supplements).

2. How We Use Your Data

We process your data to:

  • Fulfill orders, process payments, and arrange delivery.
  • Provide customer support and respond to inquiries.
  • Send transactional emails (order confirmations, tracking updates).
  • Improve our website, products, and services (via anonymized analytics).
  • Send marketing emails only with your explicit consent (opt-out anytime).

Legal Basis: Contractual necessity (order processing), legitimate interests (website security), and consent (marketing).

3. Data Sharing & Security

  • Third Parties: We share data only with essential partners (payment processors, couriers) under strict confidentiality agreements.
  • International Transfers: Data may be transferred outside the UK/EU, but only to countries with adequate data protection laws.
  • Security: We use SSL encryption, secure payment gateways, and regular system audits to protect your data.

4. Your Rights

Under UK GDPR, you have the right to:

  • Access or request a copy of your personal data.
  • Correct inaccurate information.
  • Delete your data (unless required for legal compliance).
  • Object to processing or withdraw consent (e.g., unsubscribe from emails).
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, contact us at support@desirehaven.com.

5. Cookies Policy

What Are Cookies?
Cookies are small text files stored on your device to enhance site functionality and user experience.

Types We Use:

  • Necessary Cookies: Essential for site operation (e.g., shopping cart, login).
  • Analytics Cookies: Track site traffic via tools like Google Analytics (anonymized data).
  • Marketing Cookies: Personalize ads (e.g., Facebook Pixel) only with your consent.

Managing Cookies:

  • Adjust settings via your browser or our Cookie Consent Banner.
  • Disabling cookies may limit site functionality.

6. Policy Updates

We may update this policy to reflect legal changes. Revised versions will be posted here with a new “Last Updated” date.

7. Contact Us

For questions or data requests:
Email: support@desirehaven.com
Postal Address: Office 69 58 Peregrine Road Hainault Ilford Essex IG6 3SZ

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